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← Scroll across & click a station name to view details →Please review our Responsible AI principles and adoption and reach out to us for guidance and support on your AI journey.ZONE 1INFORMATIONALZONE 2SINGLE TASKZONE 3WORKFLOWZONE 4DECISION SUPPORTZONE 5CROSS-SYSTEMZONE 6SUPERVISED ACTLONG WAIT TIMESLATE WARNINGSMANUALADMIN BURDENPAPER PROTOCOLSSPREADSHEET SPRAWLBLIND SPOTSMANUAL CODINGCARE ORCHESTRATIONPROACTIVE PREVENTIONAUTONOMOUS FLOWWORKFORCE TRANSFORMTRIAL AUTONOMYRECORDS AUTOMATIONPUBLIC TRUSTAGENT-ASSISTED DEVPATIENT LINECLINICAL LINEOPERATIONS LINEWORKFORCE LINERESEARCH LINEDATA & RECORDS LINEGOVERNANCE LINEDEVELOPER LINEScheduling Q&ACopilotFOI RequestAgentITHelpdeskBed/Theatre CapacityDecisionMasterSchedulerWaiting ListManagementOperations Multi-AgentCoordinatorPolicyQ&AAuditPrepQuality ReportingAgentDPIAAssistantClinical SafetyCase AgentCAF ContinuousAssurance AgentPublicTrustPatient FAQAgentPatientHelplinePatientCommsDo Not AttendOutreach Voice AgentPatient FeedbackAgentPatient DischargePlanning AgentAITranslatorA&E PathwayDecision SupportPatient EngagementHubMDT Multi-agentCoordinatorCare JourneyAgentHRAgentOnboardingAgentBank Shift Fill &Rota Gap AgentCredential VerificationAgentWorkforcePlanningHumanCapitalGrantDraftingTrialRecruitmentTrialEligibilityEvidence(NICE-aligned)Research Ops(NIHR)TrialOrchestratorDigital PathologyResearch AgentDataCatalogDataGovernanceClinical CodingAssistant AgentRecordsNetworkReal-Time TrialMatching AgentMasterDataRecordsOrchestratorClinical GuidanceConciergeSepsisDetectionRadiology Incidental FindingsFollow-up AgentReadmissionPredictorClinicalDocumentationRiskStratificationAI AmbulanceServicesQualityOrchestratorGitHub CopilotAzure SRE AgentNHS AlphaWorkshopHEALTHCARE AI NETWORK* This is an illustrative use-case concept, not a production-ready solution or a recommendation to deploy.Any organisation choosing to build a AI system is solely responsible for obtaining all necessary regulatory clinical, information-governance, responsible AI and ethics approvals before proceeding, and for accepting full clinical and legal accountability for the deployed system.
Please retain for your journey

How to read this journey map

Capability Lines

Each coloured line represents a capability area — the type of work an agent supports. Follow a line left-to-right to see agents evolving from simple to complex.

PatientLong Wait TimesCare Orchestration
ClinicalLate WarningsProactive Prevention
OperationsManualAutonomous Flow
WorkforceAdmin BurdenWorkforce Transform
ResearchPaper ProtocolsTrial Autonomy
Data & RecordsSpreadsheet SprawlRecords Automation
GovernanceBlind SpotsPublic Trust
DeveloperManual CodingAgent-Assisted Dev

Maturity Zones (left → right)

The horizontal axis shows how sophisticated an agent is.

1InformationalKnowledge
2Single taskSingle-step
3WorkflowMulti-step
4Decision supportDecision Recommendation
5Cross-systemOrchestration
6Supervised actHuman led agents

Stations & Symbols

Each station is an AI agent. Click or tap any station to see its detail card with potential Microsoft solutions.

Solid station — live or in pilot today
Dashed station — planned / future state

Tip: Use the search bar and filters above to focus on the agents most relevant to you. Click any conference theme card to highlight agents aligned with that theme. Press Ctrl+K for quick fuzzy search.